The Windsor at Ortega

Assisted living community in the Ortega neighborhood of Jacksonville. AHCA-licensed under FS Ch. 429, Part I and Rule 59A-36, F.A.C.

Florida regulatory information

The Windsor at Ortega is located in the Jacksonville metro and is licensed by the Florida Agency for Health Care Administration (AHCA), Bureau of Health Facility Regulation, Assisted Living Unit. Assisted Living Facility license under Florida Statutes Ch. 429, Part I and Rule 59A-36, F.A.C..

Verify this facility's license, inspection history, and any deficiency citations on Florida Health Finder →

Medicaid: Florida residents who qualify for facility level of care may be eligible for Florida Statewide Medicaid Managed Care Long-Term Care (SMMC LTC) through one of the state's managed care plans (Sunshine Health, Humana, Simply Healthcare, UnitedHealthcare Community Plan, Aetna Better Health, Florida Community Care, or Molina). Not all facilities accept Medicaid — confirm directly with the provider.

Jacksonville location & hospital context

The Windsor at Ortega is located in Jacksonville, Duval County, FL. Nearby hospitals include Baptist Medical Center Jacksonville, Mayo Clinic (Jacksonville), UF Health Jacksonville.

Northeast Florida veterans are served by the Jacksonville VA Outpatient Clinic, part of the North Florida/South Georgia Veterans Health System (headquartered at the Malcom Randall VAMC in Gainesville). Veterans and surviving spouses may be eligible for VA Aid & Attendance toward care costs.

Typical cost of assisted living in Jacksonville

In 2026, Assisted Living in the Jacksonville metro typically runs $3,200–$5,500/mo. The exact rate at The Windsor at Ortega depends on room type and care level — request a written rate schedule before comparing options.

How to evaluate The Windsor at Ortega

Staffing and transparency are the most important signals at any licensed community. Find out the awake-overnight staffing level, caregiver turnover, and the tenure of the administrator. Ask for an itemized, all-in monthly rate for your parent's specific care level, and what triggers a move to a higher-cost care tier. Visit more than once, unannounced, and check the license and inspection record with AHCA via Florida Health Finder.

Questions to ask on your tour

• What is the overnight caregiver-to-resident ratio?
• How long have the administrator and head caregiver been in their roles?
• What care needs would require a resident to transfer to a higher level of care?
• How are medications managed, and how are errors tracked?
• What AHCA license do you hold — ALF under Ch. 429, Part I / Rule 59A-36, F.A.C. — and do you carry an ECC, LNS, or LMH endorsement?
• What activities are offered seven days a week?
• How do you handle a resident fall or medical emergency at 2 a.m.?
• Can I visit unannounced after we've signed the residency agreement?
• Do you have any current AHCA citations or enforcement actions on Florida Health Finder?
• Do you accept SMMC LTC Medicaid or VA Aid & Attendance?
• If my parent needs dementia care, is your ADRD staff training current under Florida's standards?

Other assisted living facilities in the Jacksonville metro

• Sunrise of Jacksonville — Jacksonville, FL
• Brookdale Southside — Jacksonville, FL
• Starling at San Jose — Jacksonville, FL
• Allegro Fleming Island — Fleming Island, FL