The Windsor at Ortega

Is The Windsor at Ortega a licensed assisted living facility in Florida?

Yes. The Windsor at Ortega at 5939 Roosevelt Boulevard, Jacksonville, FL 32244 holds an active Florida Assisted Living Facility license, #12509, for 120 beds, issued by the Florida Agency for Health Care Administration (AHCA) and valid through February 7, 2027.

Check it yourself on FloridaHealthFinder, which shows the license dates, specialty licenses, ownership and any sanctions AHCA has imposed.

What did AHCA inspections of The Windsor at Ortega find?

AHCA's most recent inspection of The Windsor at Ortega on file was a complaint visit on February 3, 2025, which cited no deficiencies. The posted record covers 8 visits from May 2018 to February 2025.

Of those visits, 3 were routine standard surveys and 4 were complaint investigations; 1 of the 8 resulted in at least one citation.

Areas cited in the posted record: elopement (wandering) prevention, staff training and staff background screening.

Every citation in the posted record was Class III or IV — Florida's less serious categories, typically process, training-record or paperwork issues rather than direct harm — and each lists a correction date.

Read the full AHCA inspection reports for The Windsor at Ortega →

Has AHCA fined or sanctioned The Windsor at Ortega?

Yes. AHCA's profile for The Windsor at Ortega lists 2 administrative fines totaling $1,000 (1 since 2021); the most recent was initiated February 23, 2021 for a survey violation.

For context, 28 of the 69 assisted living facilities in Duval County have at least one AHCA fine since 2021. Across the five counties, 69% of AHCA fines on assisted living facilities were $1,000 or less; repeat patterns matter more than a single entry.

Does The Windsor at Ortega offer memory care in Jacksonville?

Yes. The Windsor at Ortega's AHCA profile lists a Memory Care program. Florida has no separate memory care license, so memory care is delivered under the ALF license, and a facility that advertises Alzheimer's care must disclose those services and train staff under Florida's ADRD rules.

It holds a Limited Nursing Services (LNS) specialty license, which lets licensed nurses provide a defined set of nursing tasks (for example dressing changes or certain medication administration) that a standard ALF cannot.

Where is The Windsor at Ortega located in Jacksonville, FL?

The Windsor at Ortega is at 5939 Roosevelt Boulevard, Jacksonville, FL 32244, in the Westside near Argyle Forest, close to the Clay County line. Hospitals families here commonly use include Orange Park Medical Center and Ascension St. Vincent's Riverside.

1 other licensed ALF share the 32244 ZIP code: The Windsor at San Pablo.

Veterans and surviving spouses are served by the VA's Jacksonville outpatient clinics (part of the North Florida/South Georgia Veterans Health System) and may qualify for VA Aid & Attendance toward care costs.

How does The Windsor at Ortega compare with other assisted living in Duval County?

With 120 licensed beds, The Windsor at Ortega is larger than most among the 69 assisted living facilities in Duval County (number 10 by bed count); the county median is 60 beds.

Across Duval County, 8 ALFs hold an ECC license, 19 hold LNS, 18 hold LMH, and 34 list a memory care program on their AHCA profile.

Closest in size among Duval County ALFs, from the same AHCA records:

How much does The Windsor at Ortega cost per month?

AHCA does not publish prices, so ask The Windsor at Ortega for its written rate sheet. Across the Jacksonville metro, memory care typically runs $4,500–$6,800/mo in 2026, with the Beaches, Ponte Vedra and Nocatee at the high end.

Its AHCA profile does not list Medicaid as a payment form, so plan on private pay, long-term care insurance or VA benefits.

What should you ask when touring The Windsor at Ortega?

Start with what AHCA has already cited at The Windsor at Ortega — elopement (wandering) prevention, staff training and staff background screening — and ask what changed afterward; then cover overnight staffing, the full rate sheet and what would trigger a move-out.

• How do you assess a resident's wandering risk, and when did you last run an elopement drill?
• How do you track annual in-service training, and can I see the schedule?
• Is every employee, including agency staff, cleared through Florida's Care Provider Background Screening Clearinghouse before working?
• Can we visit unannounced in the evening and at mealtimes?
• Do you accept VA Aid & Attendance or long-term care insurance, and do you help with the paperwork?
• How do you handle a hospital discharge back to the community?
• What is the monthly rate for my parent's exact care level, and what triggers an increase?
• Which care needs would require a move to a nursing home?

Visit twice — once at a meal and once in the evening — and read the residency agreement before paying a deposit. Florida gives ALF residents specific rights under s. 429.28, F.S., including 45 days' written notice before a non-emergency relocation or discharge.

How does moving into The Windsor at Ortega work?

Florida requires a medical examination on AHCA Form 1823, completed within 60 days before or 30 days after admission, so The Windsor at Ortega can confirm it can meet your parent's needs.

• Residency agreement. Florida requires a written contract listing the services, the rate and the notice the facility must give before a rate increase; compare it with other communities before signing.
• Memory care placement. Ask how The Windsor at Ortega decides between assisted living and memory care for a new resident, and whether a move between them changes the rate.
• Payment. Most residents pay privately; long-term care insurance, VA Aid & Attendance and, where accepted, SMMC LTC Medicaid can offset costs.

If The Windsor at Ortega has no opening, ask to be put on its waitlist and keep touring — availability at large Northeast Florida communities changes month to month.

Frequently asked questions